Customer Service

Clayens US LLC • Fitchburg, MA

8d • $18 - $22 • Onsite

About The Position

The overall goal for the Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product development associated with assigned customers. This role will assist with incoming orders and associated tasks, including receipt, entry, processing, and acceptance. This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and customer complaints. This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to internal as well as external customers.

Requirements

• High School Diploma, or equivalent
• Minimum of two (2) years’ experience in customer service or related field
• Excellent oral and written communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently or as part of a team with all levels of the organization
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
• Computer literacy and proficiency in standard Microsoft Office applications (Outlook, Excel, PowerPoint, Word)
• Ability to perform diversified tasks
• Good problem-solving skills
• Ability to multitask and handle multiple issues at the same time
• Self-motivated

Nice To Haves

• Associate Degree or higher
• Customer Service experience in a manufacturing environment
• Plastic part and/or injection molding experience
• Experience with ERP systems

Responsibilities

• Participate in Contract Review for incoming and/or revised orders.
• Assist with processing, tracking, revising, and researching customer orders.
• Provide customers with order acknowledgements to confirm pricing and delivery.
• Update internal systems with any order changes received from customers and effectively communicate changes to manufacturing, sales, engineering, quality, and other supporting departments.
• Participate in production meetings to ensure on-time delivery of orders.
• Communicate with customers regarding potential delays or concerns affecting their order(s).
• Coordinate delivery dates and provide weekly updates to customers via weekly status reports, online supplier portals, and/or conference calls, if required.
• Respond to inquiries accurately and promptly.
• Assist with invoicing shipments, as needed.
• Support production activities and administration functions.
• Maintain high level of professionalism and customer service with all customers and vendors.
• Other responsibilities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED