Customer Service Representative
About The Position
Empire Fiber Internet is expanding rapidly, and we're looking for a motivated Customer Service Representative who is passionate about delivering exceptional customer service and creating a positive experience for every customer. If you enjoy working with people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve. As a Customer Service Representative, you’ll answer customer questions, sell our services, taking trouble tickets, troubleshoot customer issues, complete service orders, and provide a satisfying customer support experience.
Requirements
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent communication and relationship-building skills
- Exceptional problem-solving skills and ability to handle challenging situations
- Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
- Valid driver’s license and ability to travel if needed
Nice To Haves
- Self-motivated individuals driven to succeed in a busy environment
- Customer Service professionals who enjoy helping people and building relationships
- Problem solvers that are driven and maintain professionalism
- Strong communicators who can simplify technology for customers
Responsibilities
- Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
- Provide technical support and Collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
- Process customer orders, upgrades, and service requests accurately and efficiently
- Investigate and resolve customer complaints, concerns, and billing issues
- Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
- Maintain detailed and accurate records of customer interactions, transactions, and case details
Benefits
- Competitive pay rates with opportunity for growth
- Comprehensive benefit packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
