Customer Service Representative

Apex Tool Group • Apex, NC

19h

About The Position

Apex Tool Group, LLC is seeking a Customer Service Representative for a flagship facility in Apex, North Carolina. The role serves as an initial point of contact for internal and external customers, handling and expediting orders and providing order-status updates. The representative interacts with people at all organizational levels and works closely with Sales, Marketing, Operations, and Distribution to process orders. The position reports to a Supervisor, Customer Service.

Requirements

• High school diploma or GED equivalent.
• Working knowledge of Microsoft Office, including the ability to use Microsoft Excel formulas and charts.
• Working knowledge of supply-chain-related software, such as ERP systems.
• Ability to learn and understand assigned product lines and markets.
• Excellent verbal and written communication skills.
• Customer-centric attitude and mindset.

Nice To Haves

• Three or more years of work experience in a related field, such as Customer Service, Distribution, or Sales.
• SAP experience.
• Working knowledge of SAP Customer Service, Sales, and Distribution modules.

Responsibilities

• Act as the initial point of contact for service inquiries and customer order issues through email, telephone, internet, Electronic Data Interchange (EDI), and fax.
• Process orders and workflows, including releasing blocked orders, order entry, correspondence, shipments, return authorizations, and credit memorandums, to support timely service.
• Participate in procedure development, system-upgrade testing, and special projects to support continuous improvement in service and delivery.
• Manage customer expectations and dialogue professionally and positively to create a positive customer experience.
• Perform other duties as necessary to support commitments to Safety, Quality, Delivery, and Cost.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED