Customer Service Representative

OCH • Carthage, MO

14d • Onsite

About The Position

Under the direction of the Clinic Manager, the Customer Service Representative/Receptionist provides direct and indirect patient assistance and care in the office/clinic settings. This role also assists in the development and orientation of new office/clinic staff, coordinates clinic activities, covers work schedules, and helps improve workflow. The representative keeps providers informed of progress and potential problems.

Requirements

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Successful work experience in a front office setting or in another clerical position.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• Great organizational and multitasking abilities.

Nice To Haves

• BLS or Friends and Family certification preferred.

Responsibilities

• Provides direct and indirect patient assistance and care in the office/clinic settings.
• Assists in development and orientation of new office / clinic staff.
• Assists in coordinating activities of the office /clinic.
• Assists with covering work schedules.
• Assists to improve work flow.
• Keeps the providers informed of both progress and potential problems.

Benefits

• Eligibility for health, dental, and vision coverage
• 401(k) plan
• Life insurance
• Short-term disability
• Flexible spending accounts
• Many other elective benefits subject to plan terms.
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED