Customer Service Representative

S R INTERNATIONAL INC • Phoenix, AZ

5d • Hybrid

About The Position

Responsible for providing customer service to taxpayers in our SRO TIA office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and State of Arizona tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types. Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background.

Requirements

• Strong customer service background
• Basic office and computer skills
• Past customer service experience or working with taxes
• Must be local at time of submission
• Available for in person interviews within 1 week of the posting close date
• Able to start within 2 weeks of an offer being made

Nice To Haves

• Customer service roles

Responsibilities

• Provide customer service to taxpayers
• Assist with filing
• Provide taxpayer education
• Handle refund issues/disputes
• Handle billing issues/disputes
• Address State of Arizona tax policies and procedures
• Complete research and necessary adjustments to resolve taxpayer account issues in all four tax types
• Assist customers through Live Chat, Walk-in office, Correspondence, calls and various email boxes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed