Copy of Customer Service Representative
About The Position
The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions. This role involves creating, processing, and tracking service calls, distributing work orders, and scheduling appointments. The representative will also respond to daily service desk emails, escalate and reassign calls as needed, and accurately report service data. Maintaining effective communication with the service team and developing a working knowledge of operating standards are key. Additionally, the role provides customer contact for all post-installation problems.
Requirements
- Exceptional communication and customer service skills.
- Superior critical thinking skills.
- High school diploma or equivalent.
- Must be self-motivated as well as thrive being part of a high energy, goal oriented team.
Nice To Haves
- At least 6 months of technical customer service experience is preferred.
Responsibilities
- Troubleshoot, report, schedule, and answer general technical questions.
- Create, process and track all service calls.
- Distribute work orders to all technicians.
- Schedule service appointments with customers.
- Respond to daily service desk emails.
- Escalate problems and reassign calls when appropriate.
- Accurately report service data.
- Maintain effective communication with service team members.
- Develop working knowledge of all operating standards, practices, and procedures.
- Provide customer contact for all post-installation problems.
Benefits
- Paid holidays
- Paid vacation and sick time
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- 401(k)
- Profit sharing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
