Customer Service Rep.
About The Position
At Fischer Services, we know that when a customer calls us, it's usually because something isn't working the way it should. Their plumbing is leaking, their heating system stopped working, their electrical issue can't wait, or they simply need help from someone they can trust. That's why we're looking for more than just a Customer Service Representative. We're looking for someone who genuinely cares about people. Someone who can bring calm to a stressful situation, listen with empathy, and make customers feel confident that they've called the right company. If you're someone who loves helping others, thrives in a fast-paced environment, and enjoys being the friendly voice that keeps everything moving, we'd love to meet you.
Requirements
- Enjoy helping others
- Stay calm under pressure
- Communicate clearly and professionally
- Show empathy and compassion
- Pay attention to details
- Thrive in a busy, team-oriented environment
- Adapt quickly when priorities change
- Take ownership and follow through
Nice To Haves
- Previous customer service, call center, dispatching, scheduling, or administrative experience
- Strong phone and communication skills
- Comfortable using computers and multiple software programs simultaneously; experience with Service Titan preferred
- Excellent organizational and multitasking abilities
- Experience in home services, construction, trades, or service industries is a plus
- Positive attitude and willingness to learn
Responsibilities
- Answering inbound customer calls with professionalism, empathy, and urgency
- Making outbound calls to customers regarding scheduling, follow-up, and service needs
- Scheduling appointments and coordinating technician calendars
- Dispatching technicians and managing daily route adjustments
- Providing updates and communication between customers and field teams
- Assisting with administrative and clerical tasks as needed
- Maintaining accurate customer records and documentation
- Supporting multiple departments while keeping customer satisfaction top of mind
- Helping ensure every customer interaction reflects our commitment to service excellence
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- Paid time off and paid holidays
- 401(k) with company match
- Career growth opportunities
- Ongoing training and development
- A supportive, family-oriented culture
- A fast-paced environment where no two days are the same
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
