Customer Service Representative - 10:00 AM - 6:30 PM Monday - Friday

WSI•Neenah, WI

2d•Onsite

About The Position

We are looking for an enthusiastic individual with a passion for customer interaction to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing them with essential information, pricing details, and resolving any issues to ensure continued business. You will also play a key role in maintaining accurate inventory records and communicating effectively with both internal and external stakeholders, including handling billing processes. The scheduled shift for this position is Monday through Friday, from 10:00 AM to 6:30 PM.

Requirements

Enjoys contact with customers via phone, e-mail, or in person.
Strong organizational, problem-solving, multi-tasking, and decision-making skills.
Strong computer skills and working knowledge of MS Word, Excel, and Outlook.
Must be reliable and a team player.
Must demonstrate exceptional customer focus and sense of urgency.

Nice To Haves

Bilingual speaking capabilities a plus.
Background in warehousing or inventory management a plus.

Responsibilities

Professionally answer phones promptly and reply to voicemail within 2 hours.
Enter data in a timely and accurate manner.
Understand company services and related pricing.
Learn new products and services as required by the company and customer.
Utilize the Standard Reporting process to provide customers with reportable information.
Understand, research, and respond to all questions from internal and external customers.
Work with both internal and external customers on any questions on orders or problems.
Accurately issue billing or credits on a timely basis after proper research and management approval.
Make customer relationship phone calls to new and existing customers.
Assist in other duties as needed.
Timely and accurate inventory management and communication to internal and external customers, including billing.