Customer Service Representative

TEKsystems•O’Fallon, MO

1d•Onsite

About The Position

Customer Service Representative – Billing & Account Support (Entry Level) Job Summary If you enjoy solving problems and helping people, this role could be a great fit for you. As a Customer Service Representative, you will serve as the first point of contact for our customers, providing support for billing inquiries, payment processing, portal login and navigation assistance, and general account questions. You’ll work in a fast-paced, high-volume contact center environment where accuracy, professionalism, and customer satisfaction are key.

Requirements

Strong customer service focus
Effective verbal and written communication skills
Ability to problem-solve and make quick, accurate decisions in a fast-paced environment
Proficient computer skills, including keyboarding, system login, and web/cloud navigation
Experience using Microsoft 365 tools (Excel, Word, Outlook, Teams)
Ability to multitask across multiple monitors and applications
High school diploma or equivalent required

Nice To Haves

Professionalism, dependability, and personal accountability
Ability to manage competing priorities and perform well under pressure
Strong problem-solving skills with a customer-first mindset
Experience in a high-volume contact center environment (preferred)
College degree or currently pursuing a degree is a plus
1–2 years of customer service experience preferred
Entry-level candidates with strong service skills are encouraged to apply

Responsibilities

Handle inbound customer interactions related to billing inquiries, payments, account concerns, and online portal navigation
Deliver outstanding customer service and accurate information via phone, chat, text, and email
Take ownership of customer issues and resolve requests efficiently, accurately, and professionally
Analyze information and make sound decisions while maintaining a positive and pleasant customer experience
Perform basic mathematical calculations (addition, subtraction, division, percentages) to support customer inquiries
Effectively navigate multiple system applications to research, analyze, and resolve customer requests
Meet established productivity, service level, and quality standards
Learn and comply with all corporate policies, regulatory requirements (SOX), and business processes (PCI)
Complete additional duties and special projects as assigned
Work overtime as required based on business needs