Customer Service Representative

Woodward, Inc. • Peterborough, ON

15d

About The Position

Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments. At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future. Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.

Requirements

• Effectively exchanges clear and concise information with customers and team members.
• Identifies and resolves common customer issues using established procedures.
• Efficiently manages individual workload to meet service level agreements.
• Provides exceptional support to ensure high levels of customer satisfaction.
• Utilizes customer support software and tools proficiently.
• Works cohesively within the team and coordinates with other related teams.
• Makes informed decisions based on standard guidelines with minimal supervision.
• Maintains accuracy in handling customer information and documentation.
• Adheres to standardized procedures and practices consistently.
• Manages and resolves straightforward customer disputes effectively.

Responsibilities

• Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
• Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources.
• Documents all customer interactions and transactions with attention to detail.
• Works with fellow support representatives and other departments to provide seamless customer service.
• Follows company policies and standardized procedures to uphold high quality support and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed