Customer Service Representative
About The Position
Great Lakes Outreach Wisconsin is expanding its customer-facing team in Milwaukee. As a Customer Service Representative, you’ll be the person customers interact with directly — starting conversations, answering questions, explaining the nonprofit campaigns we represent, and helping interested customers take the next step. The work takes place face-to-face at retail and event locations throughout the Milwaukee area, so this is best suited to someone who enjoys being around people rather than sitting behind a desk. You’ll receive full training before being expected to handle the role independently, along with ongoing coaching as you develop.
Requirements
- Previous customer-facing or sales experience is helpful, but not required
- Comfortable starting conversations
- Good at reading different personalities
- Able to explain things clearly
- Motivated by seeing results from their work
- Reliability
- Ability to learn the role quickly
- Ability to apply feedback
- Consistent approach each day
Responsibilities
- Approaching and starting conversations with customers
- Finding out what interests them through questions and conversation
- Explaining current campaigns in a clear and engaging way
- Answering questions and handling initial objections
- Identifying customers who are interested in supporting a campaign
- Guiding interested customers through the sign-up process
- Following campaign guidelines and representing clients professionally
- Working toward daily individual and team targets
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
