CSR

Community Veterinary Partners•Charlotte, NC

13d•Onsite

About The Position

Farmington Village Animal Hospital is a new companion animal hospital that opened in January 2026. While we currently have one veterinarian, our goal is to grow so we can care for more pets. We strive to create a nurturing, educational, and fun environment for all employees and clients. We are currently looking for an energetic, enthusiastic, and quick-learning individual who wants to be a part of making our hospital the go-to for our community. The primary job for a Client Service Representative (CSR) is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A great CSR is a “people person” who enjoys working with a diverse clientele and is caring, friendly, and efficient. The CSR must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. CSR's answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff. Client Service Representatives must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations and have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The CSR must know and understand our services and recommendations and be able to clearly communicate these to our clients. Providing patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating the best first and last impression on our clients. The importance of this role cannot be overemphasized.

Requirements

High school or equivalent (Required)
Veterinary Customer Service Representative (Minimum Required: 1 year)

Responsibilities

Provide compassionate care to all patients
Greet clients and pets by name
Answer phones promptly and professionally using a multi-line phone system
Take messages and promptly “task” to appropriate staff
Note in medical records the details discussed during client conversations including all key points of the discussion and any action required
Check records for accurate client addresses, phone numbers, and emails every time clients come in for appointment
Weigh pets each visit and record weights in medical records
Schedule appointments according to hospital scheduling guidelines
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention, and disease
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
Advise clients on flea/tick/heartworm preventatives, pre-anesthetic testing, shampoos, home dental products and other retail items as recommended by the doctor
Maintain a clean, neat reception area and front desk
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Know fees for routine services
Clean up after pets’ accidents in the reception area, exam rooms, and exterior sidewalks
Collect specimens that clients bring in for lab analysis; label and take to the lab area
Recognize emergency situations, enlisting the aid of doctors and technicians
Understand infectious diseases and how to control and prevent their spread
Perform other duties as they are assigned