Customer Service Representative

Bomb Party • Montgomery, AL

5d • Onsite

About The Position

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry. We are actively seeking reliable, hardworking, and motivated individuals to join our team.

Requirements

• Ability to communicate clearly and professionally with reps and cross-functional partners.
• Ability to sit for extended periods and perform physical tasks, including lifting and carrying items weighing approximately 30–50 pounds, with or without reasonable accommodation.
• Ability to bend, reach, stand, walk, and move with agility throughout the workday.
• Basic math skills to support inventory tracking, order verification, quantity counts, and shipping accuracy.
• Strong attention to detail with a commitment to accuracy and quality.
• Effective organizational skills with the ability to prioritize multiple tasks and maintain accurate records.
• Strong verbal and written communication skills.
• Effective time-management skills and the ability to meet deadlines in a fast-paced environment

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
• Collaborate with internal teams to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions and transactions as appropriate.
• Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
• Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

Benefits

• Paid time off
• 401(k) with match
• Employee assistance program
• Insurance (medical, dental, vision, and life)
• Health savings account
• Employee discount
• Occasional product samples

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed