Customer Service Representative

Kaizen Collision Center • Lompoc, CA

6d • Onsite

About The Position

The Customer Service Representative (CSR) is one of the most important roles in the shop. You’re the first impression, the steady communication throughout the repair, and the person helping keep the front office moving. This is a front-facing role in a busy collision repair environment. You’ll work directly with customers, insurance partners, rental companies, and the production team to help keep repairs moving smoothly.

Requirements

• Strong communication and customer service skills
• Ability to multitask in a fast-moving environment
• Organized and dependable
• Team-oriented mindset
• Comfortable using computers and office systems
• Ability to stay calm under pressure and keep things moving
• Valid driver’s license
• Eligible to work in the United States
• Ability to pass a background check

Nice To Haves

• Collision repair or automotive industry experience

Responsibilities

• Greet customers in person and over the phone
• Help customers understand the repair and insurance process
• Keep communication clear, professional, and consistent
• Help create a positive experience during a stressful time
• Assist with vehicle check-in
• Document vehicle damage and take photos
• Maintain accurate files and repair documentation
• Support insurance and partner requirements
• Collect payments and process transactions
• Update rental systems (ARMS)
• Assist management with reports and paperwork
• Help with accounts receivable follow-up
• Support daily front office operations as needed

Benefits

• Stable, growing company
• Busy shop with consistent workflow
• Opportunity for advancement and long-term growth
• Supportive team environment
• Leadership focused on improvement and accountability
• A company committed to doing repairs the right way

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed