Customer Service Representative

Hoffmaster•Clintonville, WI

5d•Hybrid

About The Position

Are you a detail-driven, customer-focused professional who thrives in a fast-paced, cross-functional environment? We’re looking for a Customer Service Specialist to support order management and execution while helping drive customer satisfaction and operational efficiency. In this role, you’ll act as a key liaison between customers and internal teams, partnering with Sales, Operations, Logistics, and Planning to ensure seamless order flow and timely delivery. From managing complex order programs to monitoring inventory, shipments, and compliance, you’ll play a critical role in ensuring customers receive the right product—on time, every time.

Requirements

2+ years of experience in customer service, order management, or a related role
Strong attention to detail and commitment to accuracy
Excellent written and verbal communication skills
Strong organizational and time management skills with the ability to manage multiple priorities
Proficiency in Microsoft Excel and general business systems
Ability to work independently and collaboratively across teams
Customer-centric mindset with a proactive, solution-oriented approach
Ability to analyze data and create basic reports

Nice To Haves

Experience with complex order management (domestic and international)
Experience working with customer portals or ERP systems
Background in manufacturing, logistics, or supply chain environments
Experience with performance reporting or analytics

Responsibilities

Ensure order accuracy and integrity by managing precise data entry and resolving pricing discrepancies
Manage complex order programs, including domestic, international, seasonal, and import orders
Monitor inventory and inbound shipments, proactively communicating delays or supply issues
Coordinate shipment readiness, including pallet/truck volume calculations and portal updates
Track customer delivery requirements and must-arrive-by-date compliance, resolving risks with distribution partners
Inspect and verify product labeling, coordinating testing reports and third-party submissions as needed
Maintain performance reporting, including weekly updates on fill rates, sales, and service levels
Develop and analyze Excel-based reports to support sales, planning, procurement, and operations
Partner cross-functionally to resolve issues and ensure smooth execution across the supply chain
Adapt to shifting priorities while managing multiple deadlines with accuracy and organization