Customer Service Representative - 2054

Midstates Bank•Harlan, IA

16d•Onsite

About The Position

Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services. The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.

Requirements

Customer Service
Attention to Detail
General Math Skills
Positive Communication
Integrity
Selling to Customer Needs
People Skills
Microsoft Windows and Office
Jack Henry SilverLake software
HS Diploma or equivalent
Cash handling experience
customer facing experience

Responsibilities

Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
Performs account opening and closing duties for consumer and business customers including checking, savings, CDs, HSAs, other product types; provides ongoing support of these products.
Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Willing to travel to other locations to cover staffing as needed.
Participates in civic activities to promote growth and development of the community and a positive image for the bank.
Other duties as assigned.