Customer Service Representative (CSR)

Labor Solutions•Arcadia, FL

1d•Onsite

About The Position

The Customer Service Rep/CSR will work as a team consistent with the company’s philosophy & policy. Office commences at 8:00 am to 5:00 pm, Monday – Friday. This is a part-time position. Expectations for the position are but not limited to arriving on time, consistent attendance, a positive attitude, and following company policies & procedures.

Requirements

Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Works under immediate supervision.
Reports to Branch Manager.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Must have knowledge of using desktop computer.
Excellent communication and presentation skills.
Attentiveness and patience.
Ability to answer a high volume of calls and/or emails daily.
Adhere to all attendance and work schedule requirements.
Ability to read, speak and write English and Spanish fluently.
High school diploma or equivalent.

Nice To Haves

Knowledge of Avionte/BOLD software recruitment program, preferred.
College degree preferred.

Responsibilities

Strong phone contact handling skills and active listening.
Answer phones in a pleasant voice tone and professional manner.
Talent recruitment.
Hiring & Termination of assignments.
Marketing, Pump Calls, Cold Calling, Follow-ups
Fulfill client inquiries accordingly.
Community involvement.
Training and Screening temps.
Assist with temp employee placement of open orders.
Ability to adapt/respond to different types of characters.
Ability to multitask, prioritize and manage time effectively.
Comply with requirements surrounding confidential information and personal information.
Responding promptly to temp employees, applicants, and client inquiries.
Enter notes statuses, document information, follow-ups, data-entry, email, etc.
Go the extra mile.
Follow communication procedures, guidelines, and policies.
Greet customers and applicants warmly and respectfully.