Customer Service Representative

Manhattan Beer & Beverage Distributors•New York, NY

16d•$18 - $20•Hybrid

About The Position

At Manhattan Beer and Beverage Distributors, our vision is to be the leading beer distributor in the market. Our business is growing and we need smart and talented people like you to help us get where we want to be! Your Main Focus: Our Customer Service Representatives handle all aspects of customer service involving delivery and sales, while working in a team environment. Those who are motivated can grow into an inside or outside sales roles. Provide superior service to ensure a positive customer experience. Answer incoming inquiries about our products and services via the phone, email, or web. Perform support duties, process credit authorizations, and refusal requests to drivers. Troubleshooting delivery and sales issues. Support New York City, Long Island and /or Hudson Valley facilities. Work within a team environment to ensure that timely deliveries are made and all forms of communication are clear between company and customer. Knowledge of the SLA laws when issuing credit authorizations to drivers.

Requirements

Work schedule is Tuesday - Saturday, 9:30am - 6:00pm, but can vary depending on shift needs.
Minimum High School Degree, Bachelor’s Degree preferred
Bilingual a strong plus.
Excellent organizational / time management skills.
Strong written and verbal communication skills.
Strong computer skills and proficiency in MS Outlook, Excel and Word.
Experience working on a CRM or route accounting system.
Ability to work in a team based environment with a positive attitude and integrity
Must be able to remain in a stationary (sit) position 50% percent of the time
Must be able to communicate with customers and other employees

Nice To Haves

Over time, the Saturday shift will become a work from home/remote day.

Responsibilities

Provide superior service to ensure a positive customer experience.
Answer incoming inquiries about our products and services via the phone, email, or web.
Perform support duties, process credit authorizations, and refusal requests to drivers.
Troubleshooting delivery and sales issues.
Support New York City, Long Island and /or Hudson Valley facilities.
Work within a team environment to ensure that timely deliveries are made and all forms of communication are clear between company and customer.
Knowledge of the SLA laws when issuing credit authorizations to drivers.