Customer Service Representative

P.E.A.C.H. Teams • Dayton, OH

5d • Onsite

About The Position

We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. We want only the very best and very motivated. With generations of experience delivering the highest quality service available to our thousands of customers, we are fully dedicated to maintaining its position as a top rated service company. We are looking for highly professional and organized Customer Service Representative for our fast-paced business. The primary function of the Customer Service Representative is to manage out bound calls. The Customer Service Representative will drive new appointments by organize, prioritize and equally divide customer orders to available Field Technicians. May handle service calls from fielding inquiries, addressing customer questions. Utilizes customer service training to educate and assist customers in choosing service and products. Follows company training to ensure prompt and accurate of outbound calls. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.

Requirements

• 2 years minimum of Customer Service representative experience
• Strong communication skills, including a pleasant phone demeanor.
• Practical experience in and the methodology behind efficient practices in dispatching.
• Ability to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Ability to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Motivated to work independently and multi-task.

Nice To Haves

• Service Titan Software Platform Knowledge

Responsibilities

• Manage outbound calls.
• Drive new appointments by organizing, prioritizing, and equally dividing customer orders to available Field Technicians.
• Handle service calls from fielding inquiries and addressing customer questions.
• Utilize customer service training to educate and assist customers in choosing service and products.
• Follow company training to ensure prompt and accurate outbound calls.
• Ensure fair and equitable distribution of Field Technician incentive programs and proper documentation of work.

Benefits

• Advancement opportunities
• Paid Training
• Paid vacations
• Commission structure / spiff for every call booked
• Growth opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed