CAN CSR (81501)
About The Position
You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.
Requirements
- High school – Mandatory
- Post-secondary education preferred (CEGEP, college diploma, or equivalent).
- Equivalent combination of education and customer service experience will also be considered.
Nice To Haves
- Passing Buyers Training
- Problem solving skills
- Actively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successes
- Understanding of purchasing process
- Understanding of departmental touch points in order flow
- Comprehensive understanding of suppliers and products offered
- Positive Attitude with excellent customer service skills
- Strong attention to detail, recognize and report issues
- Awareness of NDA's and confidential information (customer prints / special pricing)
- Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls.
- Limits the flow of information internally and externally for confidential subject matter.
- Files intellectual property documents to secure rights, if necessary.
Responsibilities
- Passing Buyers Training
- Problem solving skills
- Actively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successes
- Understanding of purchasing process
- Understanding of departmental touch points in order flow
- Comprehensive understanding of suppliers and products offered
- Positive Attitude with excellent customer service skills
- Strong attention to detail, recognize and report issues
- Awareness of NDA's and confidential information (customer prints / special pricing)
- Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls.
- Limits the flow of information internally and externally for confidential subject matter.
- Files intellectual property documents to secure rights, if necessary.
- Customer Service Role – Quote request from customer, deliver, general inquiries from customers
- Supplier RFQ’s
- Customer Quote/Order Entry
- Determine Supplier/Source
- Initiate Blanket POs
- Create Part Numbers
- Spot buy
- Main contact for customers
- Discrepancies
- RMA’s – Both sides/ Supplier and internal
- Expediting
- Applies total cost analysis to purchasing decisions
Benefits
- RRSP program
- comprehensive benefits package
- Good benefits package including RRSP, dental, and extended health care
- Training provided to ensure success in the role
- Paid holiday
- paid time off accrual
- Weekly Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
