Customer Service Representative

GEICO • Richardson, TX

19d • Hybrid

About The Position

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs, policy changes, address billing inquiries, or provide recommendations as you deliver world-class service.

Requirements

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Active Personal Lines or Property & Casualty license required (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, policy updates, and offer recommendations.
• Resolve customer concerns ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Benefits

• Licensing and continuing education at no cost
• Hundreds of eLearning courses to enhance your skills
• GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED