Customer Service Representative

Goody Garage Doors • Mesa, AZ

16d • Onsite

About The Position

Join Goody Garage Doors—Where Every Call Opens the Door to a Great Career! At Goody Garage Doors, we’re more than just a garage door company—we’re a fast-growing, team-first organization committed to delivering exceptional service and creating meaningful career opportunities. If you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you’ve been looking for. As a Customer Service Representative, you’ll be the first impression of our company and the voice our customers rely on. You will answer inbound calls and assist customers with scheduling and service needs, deliver empathetic, professional, and solution-focused support, manage a high volume of calls confidently and efficiently, communicate with technicians and internal teams to support smooth service delivery, provide timely updates and help resolve customer concerns, maintain accurate documentation of customer interactions, and identify opportunities to recommend services that provide additional value. Learn our services inside and out so you can become a trusted customer resource. This is more than a standard hourly position. It’s a performance-driven opportunity where motivated team members can significantly increase their earnings through incentive bonuses.

Requirements

• High school diploma or equivalent required
• Strong communication and active-listening skills
• Ability to stay organized and multitask in a fast-paced environment
• Calm, professional, and solutions-oriented approach
• Team-focused mindset with a desire to learn and grow

Nice To Haves

• One or more years of customer service experience preferred
• Home services or emergency services experience is a plus
• Previous dispatch experience in residential or emergency services is a plus
• Bilingual English/Spanish skills are a plus
• Familiarity with ServiceTitan is a bonus, but we will train the right person

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls confidently and efficiently
• Communicate with technicians and internal teams to support smooth service delivery
• Provide timely updates and help resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that provide additional value
• Learn our services inside and out so you can become a trusted customer resource

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED