Customer Service Representative - Onsite

Teleperformance•Margate, FL

2d•Onsite

About The Position

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Requirements

High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 30 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

Serve as the front-line ambassador to our brand, dedicated to delivering a consistently high level of customer satisfaction.
Handle inbound calls, emails and cases resolving customer inquiries, and providing exceptional service that not only meets but exceeds customer expectations.
Focus on first-call resolution, building positive customer relationships, and contributing to our company's reputation for outstanding service.