Customer Service Representative

TEKsystems•Louisville, KY

1d•$20 - $20•Onsite

About The Position

We are seeking customer-focused professionals to join a high-performing Customer Experience team. This role is ideal for candidates with call center, banking, retail leadership, or customer service experience who enjoy helping customers and solving problems. Representatives will assist both business clients and consumers by providing account information, answering questions about financial products and services, and delivering exceptional customer support through phone, chat, and email channels. In addition to inbound support, team members will periodically conduct outbound follow-up calls to previous customers to identify future service needs and connect interested customers with the appropriate department.

Requirements

High School Diploma or GED required
Minimum 2 years of customer service experience
Call center experience strongly preferred
Strong verbal and written communication skills
Experience with chat, email, or other digital customer support channels
Proficiency with computers and data entry
Ability to navigate multiple systems simultaneously
Financial services or banking experience preferred
Microsoft Excel experience is a plus
Bilingual candidates are encouraged to apply

Responsibilities

Answer inbound customer calls and provide accurate account and product information
Handle approximately 50+ inbound calls per day
Respond to customer inquiries through phone, chat, and email channels
Complete customer requests and accurately document all interactions
Perform outbound customer outreach campaigns to existing customers
Navigate multiple systems and applications while maintaining accuracy
Manage multiple customer interactions in a fast-paced environment
Maintain quality and service level standards
Escalate customer concerns when appropriate
Support additional customer service functions as assigned