Customer Service Representative

Alltech • Mankato, MN

5d • Onsite

About The Position

Akralos is a North American animal nutrition company formed by the merger of Alltech and ADM. The company focuses on partnering with customers to deliver results that matter, serving livestock producers, equine owners, and animal lovers across North America. Akralos values employee expertise and invests in growth, providing tools for success through an extensive network of mills, leading-edge technology, R&D, and industry connections. This full-time Customer Service Representative position is based in the Mankato, MN office.

Requirements

• 2-5 years demonstrated success working in Customer Service, preferably in manufacturing organizations.
• Prior experience entering and managing sales orders in an Enterprise Resource Planning system (ERP) such as Microsoft D365, Oracle JD Edwards, SAP, or equivalent.
• Open to change, naturally curious, and comfortable working “in the grey.”
• Microsoft Office 365 Suite experience including Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams, SharePoint, and Copilot.
• Critical thinker: Ability to see the big picture; using sound reasoning and judgment to work through problems.
• Ability to prioritize work effectively while managing multiple tasks to meet business needs.
• Ability to remain positive and friendly to customers and coworkers in a fast-paced, high-stress environment.
• Excellent communication skills.
• Advanced computer skills.

Nice To Haves

• 2- or 4-year degree in business, communications, or an Ag related field.
• Agriculture background or experience working in the Ag sector.

Responsibilities

• Provide exceptional customer service to Feed customers and internal stakeholders including sales, manufacturing, logistics, pricing, and quality.
• Manage error-free orders from creation through delivery utilizing Microsoft D365 applications system, supporting multiple shipping locations and manufacturing plants.
• Provide timely and appropriate responses to customer complaints and issues regarding sales orders.
• Respond with urgency and responsiveness to all inquiries, voicemails, and emails pertaining to sales orders, product availability, pricing, invoices, and other.
• Communicate accurately about products, availability, pricing, and location policies.
• Build strong relationships with customers, sales, team members, and supporting multiple locations to strengthen customer satisfaction and loyalty.
• Work on miscellaneous projects as directed by manager.
• Successfully transact all department-related activities including sales orders of all types, credits, rebills, and invoices.
• Provide backup to others across locations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED