Customer Service Representative

Northern Star Scouting • Fort Snelling, MN

21d • Hybrid

About The Position

Northern Star Scouting is seeking a Customer Service Representative to provide outstanding customer service to Scouts, volunteers, and community members. This position is a key point of contact for visitors and supports a wide variety of programs and events. If you enjoy working in an active environment and interacting with people throughout the day, join our Scouting team and make a difference in the lives of youth and families. Applicants from diverse backgrounds and/or with multilingual skills are encouraged to apply. This is a full-time, nonexempt position with a pay range of $17.00 - $24.00 per hour, with newly hired employees starting at hourly wage of $19.00.

Requirements

• High school diploma or equivalent required.
• Exceptional interpersonal skills required.
• Must be a team player and problem solver who is dependable and adapts easily to change.
• Strong attention to detail, organizational skills, and ability to prioritize responsibilities.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Willingness to learn custom databases is necessary.

Nice To Haves

• Previous customer service experience is a plus.
• Experience with databases, reservation systems, or point-of-sale software is preferred.
• If you have experience with Scouting, great; if not, a willingness to learn is what we need!

Responsibilities

• Welcome visitors, program participants, and volunteers, providing friendly and helpful service in person, by phone, and via email.
• Serve as a primary point of contact for Base Camp reservations and general inquiries; supplying information about Scouting programs and connecting customers with resources.
• Coordinate reservations from initial inquiry through to the day of the program, including scheduling, processing payments, and communications.
• Maintain accurate reservation, attendance, registration, and customer records across multiple systems.
• Partner with Accounting and other departments to resolve customer questions, reconcile records, and support reporting processes.
• Work as part of a highly collaborative and communicative Customer Service team to support camp programs and share responsibilities.

Benefits

• Generous benefits include medical, dental, vision, paid life insurance, short- and long-term disability and a retirement savings plan with employer match.
• We offer paid time off (equivalent to 16 days annually for new hires) and 12 annual holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED