Customer Service Representative
USOC BioMedical, LLC•Irvine, KY
•Onsite
About The Position
USOC Medical is seeking a detail-oriented and customer-focused Customer Service Representative to join our growing team in Irvine, CA. This position serves as a key point of contact for customers while supporting Account Executives and internal teams to ensure an exceptional customer experience. The ideal candidate is organized, dependable, enjoys helping others, and thrives in a fast-paced environment where accuracy and customer satisfaction are essential.
Requirements
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and a positive attitude
Nice To Haves
- Experience with NetSuite is a plus
- Previous customer service, administrative support, or order processing experience preferred
Responsibilities
- Answer and manage incoming customer calls and emails
- Provide prompt, professional, and accurate customer support
- Assist Account Executives with customer requests and day-to-day support
- Enter and manage customer orders with a high degree of accuracy
- Maintain organized customer records and documentation
- Follow up on customer inquiries and service requests
- Collaborate with internal departments to ensure smooth order processing and customer satisfaction
- Support daily administrative and operational activities as needed
Benefits
- Medical, dental, and vision benefits
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
