Customer Service Representative

OxyGo•Cleveland, OH

20d•Onsite

About The Position

This company has an immediate opening for an experienced Customer Service Representative. The role is responsible for customer service activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc. The representative will need to understand the needs and expectations of customers and provide relevant solutions, engage in product discussions to identify needs and provide relevant solutions, and provide support as needed to the sales, operations, and repair/warranty team. The role also involves promoting and up-selling monthly specials and promotions, and modeling core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.

Requirements

Proficient Microsoft Office
Knowledge of ERP systems a plus
Associate Degree in Business or equivalent experience in a related field
3-5 years of inside sales or customer care experience
Customer service experience including phone calls and data input
Experienced using CRM
HubSpot a plus
Excellent verbal and written communication skills
Adaptable and flexible in changing situations with customers, team members and products
Drive to learn and grow
Ability to handle customer calls promptly and professionally
Ability to balance sales persistence with customer care courtesy
Successful clearance of pre-employment background and drug screen
Provide valid proof of identity and eligibility to legally work in the United States

Nice To Haves

Knowledge of ERP systems
HubSpot experience

Responsibilities

Order entry, follow-up, and tracking
Handling general customer inquiries via calls, EDI, email, fax, etc.
Understanding customer needs and providing relevant solutions
Engaging in product discussions to identify needs and provide solutions
Providing support to sales, operations, and repair/warranty teams
Promoting and up-selling monthly specials and promotions
Providing outstanding customer service and creating positive, long-term customer relationships