Customer Service Representative

Stark Exterminators•Pawleys Island, SC

22h•Onsite

About The Position

Stark Exterminators is seeking a full-time Customer Service Representative to provide comprehensive service support and administration to both internal and external Service Center customers. The role involves serving as the primary point of contact, acting as a problem-solver for incoming calls, and assisting with scheduling services, collecting payments, and updating customer files. Additionally, the representative will make outbound calls to ensure technician schedules are full and accounts are paid. The position operates within a team-oriented atmosphere focused on achieving monthly service center goals, requiring strong computer skills, problem-solving abilities, and a commitment to delivering excellent customer experiences. Stark Exterminators is part of the family-owned and operated Arrow Exterminators, established in 1964, which has grown to service 12 states with a personalized approach through local offices. Ranked as the sixth-largest pest and termite control company in the U.S., Arrow Exterminators fosters a family-values-driven culture and offers competitive compensation and a robust benefits package.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) work week
Willing to work minimal overtime as needed

Responsibilities

Serve as the first point of contact for internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling service
Assist in collecting payment
Assist in updating customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled
Connect with customers via outbound calls to ensure accounts are paid
Work in a team atmosphere that strives to meet the service center's goals each month