Customer Service Representative Nights and Weekend

Planet Fitness•Duluth, MN

2d•Onsite

About The Position

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This role involves greeting and meeting potential members, handling front desk tasks such as answering phone calls, taking info calls and tours, and assisting with member check-ins, sign-ups, cancellations, amenity usage, and account updates. The representative will also facilitate member services issues and questions, forwarding them to management as needed, and help maintain the neatness and cleanliness of the club.

Requirements

Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: Answering phone calls, taking info calls and tours, assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.