Customer Service Representative 12-8 Shift

Seaside Plumbing • Bishopville, MD

20d • Onsite

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of service in the trades. We believe service should feel human, customers should feel heard and cared for, and the first interaction matters. This is a high-performance customer experience role where empathy, urgency, and communication are paramount. You will be the first impression of Seaside Plumbing, representing the brand and creating meaningful experiences for customers. This is not just a call center job; we invest heavily in customer communication and experience training, personal and professional development, and creating a supportive team environment.

Requirements

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly
• Genuinely enjoy helping people
• Strong communicator with a positive attitude
• Thrive in a fast-paced, multitasking environment
• Organized and detail-oriented
• Take pride in doing things the right way
• Follow through and take ownership

Nice To Haves

• Call center experience

Responsibilities

• Answer incoming calls and assist customers with scheduling and service needs
• Create a warm, professional, and reassuring experience for every caller
• Handle inbound and outbound communication via phone, email, and chat
• Follow up with customers to ensure needs are met and expectations are clear
• Navigate multiple systems to input and manage customer information
• Turn frustrated or uncertain customers into confident, loyal ones
• Work closely with dispatch and field teams to ensure smooth operations
• Maintain speed, accuracy, and attention to detail in a fast-paced environment

Benefits

• Competitive pay: $19–$22/hour
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Performance-based bonuses
• Profit sharing
• Paid vacation, sick time, and holidays
• Ongoing paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED