Customer Service Representative
Driven Brands•Benicia, CA
•Hybrid
About The Position
Driven Brands is looking for a full-time Customer Service Representative to support our 1-800 Radiator brand. You will be responsible for helping customers with questions or concerns regarding company products and services. You will be responsible for communicating with customers over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general customer service principles.
Requirements
- 1 year of customer Service experience
- Ability to communicate effectively
- Detail oriented
- Critical thinking and problem solving
Nice To Haves
- Sales experience is an asset
- Bi-lingual Spanish/English preferred but not required
Responsibilities
- Answering inbound calls from customers requesting price, availability, and delivery information
- Taking customer service calls and following up on customer quotes
- Escalating important customers issues with team members and management
- Some office administrative tasks (ex. photocopying, data entry)
Benefits
- health and wellness benefits
- paid time off
- holiday pay
- early access to 50% of your earned wages at any time through our myFlexPay program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
