Customer Service Representative - 1st Shift, 6:30am - 3:00pm, Mon - Fri

Warehouse•Kalamazoo, MI

2d•Onsite

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. This role requires flexibility, reliability, a positive attitude, and a willingness to learn and take initiative. The Customer Service Representative is expected to maintain high standards of work quality, follow directions, communicate professionally, and adhere to safety guidelines. Key competencies include the ability to coordinate, problem-solve, and communicate workflow with customers, fellow employees, and outside carriers. Intermediate computer skills, including Microsoft Office, WMS, document scanning, copying, and basic office skills, are necessary, along with proficient and accurate data entry skills. The position involves interfacing directly with customers to maintain professional and courteous relationships, ensuring timely responses to requests and providing estimated completion times. Customer complaints or inabilities to meet requests must be immediately escalated to management.

Requirements

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level.

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow Standard Operating Procedures (SOP) and specific customer work instructions.
Ensure that all system entries are accurately entered.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).