Customer Service Representative

Waste Connections • Iowa Park, TX

16d • Onsite

About The Position

As a member of our team of Customer Service Representatives, you will feel like you’re a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Iowa Park, Texas location and expected hours are Monday-Friday 8am-5pm.

Requirements

• 1 year customer service experience in a call center or other high call volume atmosphere
• Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Nice To Haves

• Experience with MS Word, Excel, and Email preferred.
• Bilingual preferred

Responsibilities

• Work in conjunction with other departments to resolve customer disputes
• Demonstrate the ability to become proficient in the use of proprietary operational systems.
• Thrive in a fast paced, cooperative, high call volume environment, promoting and upselling additional services when appropriate.
• Use our customer relationship software while on the phone to complete service-related documentation, including service agreements, new services, discontinuation of services, or changes in service.
• Provide exceptional customer service that fosters positive relationships and supports company reputation.
• Assist customers in navigating through a variety of our customer self service portals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed