Customer Service Representative

Evonik•Piscataway, NJ

18d•Hybrid

About The Position

Responsible for the successful handling and processing of domestic, imported and export orders from customer order placement through invoicing. This is your opportunity to join a thriving global organization that combines cutting-edge science, technology and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we’ll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative and creativity, you’ll enjoy opportunities to improve and to be respected for your contribution.

Requirements

Bachelor Degree preferred and 5 years comparable business experience
Excellent communication and interpersonal skills
SAP Required
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact to fulfilling customer’s orders
Ability to work independently under limited supervision and demonstrate a high degree of personal accountability.
Ability to make decisions and recommendations within authorized parameters.

Responsibilities

Coordinates the placement of customer orders.
Order entry, processing, tracking, billing and follow up to make sure customer requirements are met.
Review inventory to ensure on time deliveries.
Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
Ensure customer satisfaction by properly identifying and meeting their requirements.
Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented.
Communicates frequently with logistics, distributors and sales representatives.
Maintain accurate and current information as it relates to current and anticipated customer requirements.
Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
Monitor customer credit information in conjunction with Accounts Receivables department.
Follow up on customer short pays.
Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
Responsible for weekly and monthly reports as directed.
Provide back up for other customer support functions as needed.