Customer Service Representative

Delta Montrose Electric Association • Montrose, CO

20d • Hybrid

About The Position

The Customer Service Representative (CSR) serves as the first point of contact for customers, addressing inquiries related to electrical services and internet connectivity. The role involves resolving service issues, processing orders, scheduling appointments, and providing technical support in a professional and timely manner. This position works closely with other departments to ensure customer satisfaction and efficient service delivery. Strong communication and problem-solving skills are essential to thrive in this fast-paced, customer-focused environment. The position may require travel and support to both DMEA locations in Montrose and Read, CO. This position is part of a union position and requires candidates to be willing to join the applicable union upon hiring.

Requirements

• High school diploma or equivalent required.
• Must have experience working with the public and in a customer service role.
• Strong customer service and commitment to resolving issues efficiently and professionally.
• Must have basic math skills, cash handling, and cash drawer management experience.
• Proficiency using Microsoft Office products (Excel, Word, Outlook, and Teams) or related software is required.
• Notary Public Certification or the ability to obtain within ninety (90) days from the date of hire.
• Must maintain a valid US driver's license.
• Candidates must be willing to join the applicable union upon hiring.

Nice To Haves

• Bilingual language skills (English/Spanish) preferred.

Responsibilities

• Serves as the first point of contact for our members.
• Plays a critical role in representing our values and commitment to service by handling inquiries, resolving issues, and ensuring a positive customer experience from the very beginning.
• Responsible for cash management. This includes drawer balancing, drawer audits, and receiving and processing payments via electronic, check, or cash.
• Appropriately respond to questions and concerns from members while ensuring confidentiality of member concerns, records, and communications is maintained.
• Answer and analyze incoming internal and external customer communication and initiate action on the customer's behalf, either handling the situation individually or seeking assistance from other departments.
• Responsible for promoting fiber products and services to all members and Elevate customers.

Benefits

• Comprehensive Health Coverage (medical, dental, and vision) provided through LINECO's BlueCross/BlueShield network.
• 10% base company contribution to your retirement plan, plus an additional 4.5% match when you contribute.
• Generous Paid Time Off (PTO)
• Short-term and long-term disability plans
• Discounted membership to the Montrose Recreation Center or the Bill Heddles Recreation Center.
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED