Customer Service Representative

Sturdy Savings Bank•Upper Township, NJ

12d•Onsite

About The Position

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education and teammate volunteerism. At Sturdy Savings Bank, success begins with its team, cultivating a supportive and inclusive workplace where collaboration and professional growth thrive. Employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. The Customer Service Representative performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit. This role assists customers with loan consultations, completing loan applications and closing specified consumer loans. The representative handles transactions and answers questions concerning services provided by the Bank from customers and branch staff. They also cross-sell Bank products and services to retain and enhance existing customer relationships. The position involves setting up wire transfers, direct deposits, performing a variety of account maintenance, and preparing letters and correspondence. Additionally, the representative operates a teller window whenever necessary to provide service to customers.

Requirements

A high school diploma or equivalent
Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available
The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day
A thorough knowledge of available accounts and services offered
Proficient in the Teller and CSR applications

Responsibilities

Performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit
Assists customers with loan consultations, completing loan applications and closing specified consumer loans
Handles transactions and answers questions concerning services provided by the Bank from customers and branch staff
Cross sells Bank products and services to retain and enhance existing customer relationships
Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence
Operates a teller window whenever necessary to provide service to our customers