Customer Service Representative (Weekends)

Stephen K. Denny•Houston, TX

1d•Remote

About The Position

Stephen K. Denny is an established company with over 30 years of experience as a full-service HVAC contractor. We provide top-tier service and quality products in the Jupiter area and neighboring communities of South Florida. We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. The shift for this position is Thursday - Sunday from 8 am - 6 pm.

Requirements

2+ years of customer service, call center, or dispatch experience (home services experience preferred)
Strong communication skills with a professional, customer-first approach
Ability to schedule, prioritize, and manage service calls in a fast-paced environment
Proficiency with ServiceTitan is a plus
HVAC knowledge is a plus, but not required

Responsibilities

Answer and book incoming calls promptly using established scripts
Collect accurate customer information and schedule the correct job type
Overcome objections and resolve customer concerns empathetically
Maintain KPIs, including booking rate, call time, memberships, and call volume goals
Confirm and follow up on appointments, including outbound scheduling as needed
Promote current memberships, promotions, and add-on services

Benefits

Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) with a company match up to 3.5%
100% Company paid long & short-term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth
6 company paid holidays
3-4 weeks of PTO
Paid Parental Leave Policy
Company branded attire
Company vehicle provided for certain roles