Part Time Customer Service Representative - NY

ACD Connect, LLC • Jamestown, NY

22d • $21 - $23 • Remote

About The Position

For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction. If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you. Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.

Requirements

• Minimum 2 years of call center customer service experience
• Strong communication and active listening skills
• Ability to work independently in a fully remote setting
• High attention to detail and comfort with technology
• PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
• USB Headset: Required for call clarity and noise cancellation.
• Webcam: Required for 100% on-camera training and team meetings.
• Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).
• Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire
• Must remain within New York State while employed in this role.

Nice To Haves

• Bilingual or multilingual candidates strongly encouraged but NOT Required
• Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian

Responsibilities

• Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
• Resolve customer inquiries with accuracy, empathy, and efficiency
• Navigate multiple systems and tools to document interactions in real time
• Follow client protocols and maintain strict data privacy and compliance standards
• Contribute to a positive, accountable, and team-oriented remote environment

Benefits

• Remote Stipend: $25.00 for Part-Time employees (effective after 90 days of employment and paid bi-monthly)
• Medical, dental, and vision insurance (for full-time employees)
• 401(k) (for full-time employees)
• Paid time off (for full-time employees)
• Tiered PTO accrual (1 hour for every 30 hours worked per NY State law) (for full-time employees)
• Sick Time (up to 40 hours of paid sick leave) (for full-time employees)
• Unpaid Leave (Access to 30 hours of immediate unpaid protected leave upon hire) (for full-time employees)
• Employee Assistance Program (EAP) for mental health and counseling (for full-time employees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed