Customer Service Representative

Imperial Beverage • Kalamazoo, MI

5d • Onsite

About The Position

Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state! Working for a beverage distributor has its perks. Our Customer Service Representatives manage all incoming calls, greet visitors, build and run multiple reports, and update data in our company software while providing support to our Sales team. We take great pride in choosing Customer Service Representatives who are customer-focused, enjoy talking to people, have advanced computer knowledge and can stay organized. This position requires strong communication skills and will work from our Kalamazoo headquarters Monday-Fridays from 9am-6pm.

Requirements

• High School Diploma or equivalent
• One or more years' administrative experience
• 18 years of age or older
• Strong computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Ability to multi-task and pay attention to detail while working within deadlines
• Strong organizational skills
• Superior communication and customer service skills
• Confidentiality and professionalism
• Ability to problem solve and make decisions quickly and efficiently
• Self-starter with a great attitude and desire to interact with all types of people
• Ability to be patient and polite in order to create positive interactions

Nice To Haves

• Some college education preferred

Responsibilities

• Manage all incoming calls
• Greet visitors
• Build and run multiple reports
• Update data in company software
• Provide support to the Sales team
• Answer incoming calls and emails for the Customer Service team
• Greet all visitors and notify co-workers when their guest has arrived
• Process internal sales
• Setup new customers and update data in company software
• Run licensing reports for the state and notify sales team of any changes
• Order office supplies for the Kalamazoo headquarters
• Open, sort and distribute the mail
• Manage the company calendar and conference room reservations

Benefits

• Comprehensive medical, dental, and vision coverage
• HSAs
• FSAs
• 401(k) with Traditional and Roth options
• Employer match for 401(k)
• Immediate vesting for 401(k)
• 3.5 weeks of PTO starting in year one
• PTO accruing from day one with rollover
• Ongoing training and career development opportunities
• Paid volunteer time
• Paid parental leave
• Weekly pay
• Uber, Lyft, or taxi reimbursement when you need a safe ride home
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED