Customer Service Representative

Keystone Automotive Operations•Exeter, PA

18d•Hybrid

About The Position

Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment. As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You’ll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

Requirements

Strong communication skills with the ability to listen, empathize, and provide solutions
Positive, customer-first attitude with energy and professionalism
Dependable, detail-oriented, and calm under pressure
Eagerness to learn and grow in a fast-paced, team-driven environment
Basic computer proficiency, including Microsoft Office, email, and data entry
High school diploma or equivalent required

Nice To Haves

Sales or customer service experience in a call center is preferred, but not required
Bilingual English/French or English/Spanish skills are highly valued

Responsibilities

Support established customers by phone and email with timely, accurate service
Provide order and delivery updates and help resolve customer concerns
Partner with internal teams, carriers, and suppliers when additional support is needed
Identify customer needs and offer recommendations when appropriate
Meet performance standards while maintaining a positive, efficient customer experience

Benefits

Competitive hourly pay
performance bonus opportunities
Daily Pay
direct deposit
Medical, dental, vision, prescription, and related benefit options
401(k) with company match
Paid time off
company holidays
parental leave
Training, career development, tuition assistance, and dependent scholarship opportunities
Employee discounts
referral bonus program
wellness programs
incentive award opportunities