Customer Service Representative-FT- Float - Carlisle
About The Position
Customer Service Representative at City National Bank (on-site). We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS. Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment. At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally.
Requirements
- High school diploma or equivalent
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Professional demeanor and ability to build rapport with customers.
Nice To Haves
- college degree preferred
- Previous customer service experience in a banking or financial institution is a plus.
Responsibilities
- Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
- Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
- Identify and assess customers' needs to recommend appropriate banking products and services.
- Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Educate customers on self-service options and assist with online and mobile banking inquiries.
- Maintain accurate customer records and documentation in compliance with banking regulations.
- Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Benefits
- health insurance
- retirement plans
- paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
