Customer Service Representative – Night Shift Team
Fidelity Building Services Group•Owings Mills, MD
•Onsite
About The Position
We are currently hiring for overnight shifts only. (11:00 PM – 7:00 AM or 12:00 AM – 8:00 AM) Are you a natural problem-solver with a knack for customer service? Do you thrive in a fast-paced environment where every call is a chance to make a difference? Join our Digital Monitoring Center team and be the first line of support for cutting-edge building automation systems!
Requirements
- Customer service experience—especially in a support or tech environment.
- A friendly, patient, and professional approach, even in tough situations.
- Basic tech skills—familiarity with CRM software and troubleshooting is a plus!
- A willingness to stick to scripts to ensure accuracy and compliance.
Responsibilities
- Answer inquiries via phone, email, or text with professionalism and clarity—using pre-approved scripts to ensure a smooth experience.
- Assist customers with minor issues related to HVAC, lighting, and energy management systems—no technical experience needed, just a willingness to learn!
- Keep a watchful eye on digital building automation interfaces—identify and address alerts before they become bigger problems.
- Accurately document interactions and resolutions in our CRM system to keep things running seamlessly.
- Participate in ongoing training to stay ahead of new technologies and script updates.
- If a challenge is beyond your scope, you’ll quickly connect customers with the right technical team.
Benefits
- Health, dental, vision insurance.
- Paid Time Off & Holidays
- 401(k) with Company Match
- Training & Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
