Customer Service Representative
About The Position
McGrew Equipment Company is seeking a proactive, organized, and customer-focused Customer Service Representative to join our team. This role serves as the first point of contact for customers and plays a critical role in supporting auction operations before, during, and after each sale. This is a fast-paced position that requires strong communication, attention to detail, and the ability to manage multiple responsibilities at once. The ideal candidate is a quick learner who takes initiative, stays productive, and remains professional under pressure. Founded in 1999, McGrew Equipment Company, an affiliate of McGrew Management Company, is a full-service auction house. We buy, sell, trade, and ship used equipment worldwide, offering a diverse inventory of agricultural and construction equipment and connecting buyers and sellers across the country. We conduct virtual sales, online-only auctions, onsite and offsite auctions, dealer and office-run sales, and complete liquidations. McGrew hosts bi-weekly live onsite Construction, and Agricultural auctions, along with a variety of online-only and specialty auctions throughout the year. McGrew is known for integrity, teamwork, and hands-on service—values that extend to how we treat our employees and customers alike. The Customer Service Representative manages front-desk operations while supporting communication and workflow across multiple departments. This role requires the ability to prioritize tasks, respond to customers with urgency, and take ownership of responsibilities from start to finish. Success in this position comes from staying organized, maintaining a professional tone, and consistently following through without needing constant direction.
Requirements
- High school diploma or equivalent
- Experience with Microsoft Office (Outlook, Excel, Word)
- Strong communication and customer service skills
- Ability to stay organized and manage multiple tasks
Responsibilities
- Answer and direct incoming phone calls in a professional and efficient manner
- Greet and assist customers, vendors, and visitors
- Provide accurate information or route inquiries to the appropriate department
- Take, document, and communicate messages with attention to detail
- Schedule and coordinate customer pickups and equipment releases
- Assist with coordinating deliveries and transportation communication
- Occasionally process customer payments when appropriate
- Support customer inquiries related to invoices, scheduling, and auction processes
- Receive, sort, and distribute incoming mail and packages
- Maintain organization of the front office and common areas
- Assist with ordering, stocking, and distributing office supplies
- Support auction-day operations, including customer check-in and general assistance
- Perform administrative and clerical tasks to support daily operations
- Use downtime productively by assisting team members, organizing, or learning processes
- Other duties and responsibilities as assigned
Benefits
- Comprehensive medical benefits for full-time employees
- Dental, vision, life, and disability insurance for full-time employees
- 401(k) retirement plan with company match
- Paid holidays for full-time employees
- Paid time off for full-time and part-time employees
- Employee Assistance Program (EAP)
- Exclusive employee discounts & access to year-round employee merchandise store
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
