Customer Service Representative

Lucy's Loop 1604 • San Antonio, TX

2d • Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Lucys Doggy Daycare & Spa Loop 1604, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
• Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount.
• A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Attention to detail and great organizational skills to keep track of the varying needs of your Village.
• Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
• Passion for working with animals a must!

Responsibilities

• Greet pets and their humans when they arrive at the resort.
• Answer phone calls and emails with a positive attitude, providing helpful information about boarding, grooming, and daycare services.
• Provide basic information about pet care and resort policies to clients.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay.
• Check dogs into daycare, boarding, and grooming.
• Contact veterinarians to get vaccine or other needed information regarding pets in our care.
• Work with kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
• Communicate with grooming and kennel staff regarding dogs as they check in and their needs.
• Escort dogs to play areas/kennels/etc.
• Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, cleaning windows, and wiping down counters.
• Keep the desk, papers, etc. clean and organized.
• Be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Benefits

• Discounted daycare and boarding for your own dog.
• Medical/vision/dental plans (for full-time employees).
• 401k (for full-time employees).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed