Customer Service Representative
About The Position
ITU AbsorbTech is looking for a Customer Service Representative to join our team in New Berlin, WI. In this role, you will manage inbound calls and respond to customer emails with accuracy and care. You will conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships. You will collaborate across departments to resolve service issues and deliver effective solutions. You will track and monitor service requests using Microsoft Dynamics and other internal systems. You will also identify opportunities to recommend additional products and services through marketing tools.
Requirements
- Accuracy and care in managing inbound calls and customer emails
- Ability to conduct proactive outreach
- Collaboration skills to resolve service issues
- Proficiency in tracking and monitoring service requests using Microsoft Dynamics and other internal systems
- Ability to identify opportunities to recommend additional products and services
Responsibilities
- Manage inbound calls and respond to customer emails with accuracy and care
- Conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships
- Collaborate across departments to resolve service issues and deliver effective solutions
- Track and monitor service requests using Microsoft Dynamics and other internal systems
- Identify opportunities to recommend additional products and services through marketing tools
Benefits
- Onsite doctor
- Medical, Dental and Vision Insurance
- 401(k) with company match
- Disability and Life Insurance
- Paid Time Off, Personal Days, and 8 Paid Holidays
- Career Advancement Opportunities
- Chaplain Services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
