Customer Service Representative

Taylor Communications • Dayton, TX

56d

About The Position

Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Hours: Monday - Friday, 8:00am – 5:00pm ET Your Opportunity: Taylor Corporation is seeking a new Customer Service Representative to join their team at one of our facilities in either Hutchins, TX or Dayton, OH ! In this position, you will play a big part in maintaining and growing our customers' satisfaction! Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

• High school diploma or its equivalent
• 2 years of customer service or customer support experience
• Strong written and verbal communications skills
• Ability to present and lead group meetings
• Experience working with Microsoft programs, specifically Microsoft Excel

Nice To Haves

• High school education or above; 2 years of college preferred.
• 3 years of related/relevant experience.

Responsibilities

• Act as a direct point of contact for the customer
• Answer customer questions or concerns via email, phone call, or chat
• Troubleshoot problems as they occur and find solutions
• Utilize Microsoft Excel to provide reporting and status updates to our customers
• Host weekly meetings with the customers and their teams
• Manage inventory data
• Some phone queue management - customers call a hotline that goes directly to the support team

Benefits

• Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED