Customer Service Representative

Aston Carter • San Marcos, CA

5d • $25 - $28 • Onsite

About The Position

As a Customer Service Representative, you will be responsible for managing both inbound and outbound calls, scheduling appointments, and directing calls to the appropriate departments. Your role is crucial in maintaining smooth operations within our growing home services company.

Requirements

• 1-3 years of customer service or call center experience.
• Proven ability to manage a high volume of inbound calls professionally.
• Experience in making outbound calls to customers.
• Strong phone etiquette and verbal communication skills.
• Ability to work efficiently in a fast-paced environment with frequent interruptions.

Nice To Haves

• Proficiency in data entry and managing call logs.
• Comfortable coordinating appointments and managing calendar logistics.
• Strong organizational and time management skills.

Responsibilities

• Answer incoming calls and assist customers with their inquiries.
• Make outbound calls for scheduling, follow-ups, or confirmations.
• Schedule appointments and manage calendar logistics efficiently.
• Direct calls to the appropriate department or team member accurately.
• Maintain a professional and calm demeanor when handling customer inquiries.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed