Customer Service Representative
Chesapeake Collision•Glen Burnie, MD
•$18 - $21•Onsite
About The Position
Great customer service begins with you at Chesapeake Collision! Our Customer Service Representatives are the frontline representatives of our customer-focused company. They support our clients by greeting them and helping them navigate through the process of having their vehicle repaired. You will have the opportunity to work with a great team to assist customers each day and to create the ultimate experience for them by delivering service in a professional, empathetic, and caring manner.
Requirements
- Sales, Customer service or related experience
- Strong computer skills, with a working knowledge of Microsoft Office, including Outlook, Word, and Excel
- Ability to multi-task; flexible and able to adapt to a changing environment
- Superior verbal and writing skills to effectively communicate with internal and external customers through phone and email
- Must have reliable transportation
Nice To Haves
- High school diploma or GED preferred
Responsibilities
- Assisting customers in a friendly and professional manner while selling our best-in-class services
- Answering telephones and directing the caller to the appropriate party
- Providing information, scheduling drop-off and pick up appointments, documenting customer communication and keeping our service files up to date
- Assisting with other related duties such as keeping front office tidy, photocopying, filing and collating
Benefits
- Paid holidays
- Two weeks PTO to start
- Health benefits
- Life benefits
- Other benefits available
- 401k plan with employer match after 1 year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
