Customer Service Representative - Evernorth - Florida
About The Position
The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team. This position will be responsible for Scheduling, registration paperwork, phone and email correspondence with patients, as well as additional tasks to support the Behavioral Health Program. Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live. Evernorth Workplace Care - Personalized Care Where You Are.
Requirements
- At least a High School Diploma or equivalent required.
- Strong oral and written communication skills.
- Being able to sit or work in a dedicated workspace for entire work shift.
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
- Ability to succeed within a team environment.
- Professional interaction with customers, internal & external
- Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.
Nice To Haves
- Evernorth systems, MS Outlook and Epic EMR knowledge a plus.
- Experience with Epic and MyChart is preferred
- At least 1 or more years of Medical Office experience.
- Passionate about going above and beyond
- Independent worker and self-starter
- Customer-centric Focus
- Dynamic personality
Responsibilities
- Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program.
- Oversight of email inboxes for Behavioral health locations
- Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.
- Scheduling patient appointments
- Registration paperwork through mychart
- Using Electronic Health Record - Epic – monitor for self-scheduled appts; confirm completion of registration / insurance
- Answer calls / Outbound Confirmation and No-Show calls
- Outreach to patients if clinician is out to reschedule appts
- Email correspondence with patients – sending collateral following presentations
- Additional tasks as needed to support the Behavioral health program
Benefits
- benefit eligibility from the first day of employment
- Paid Time Off
- Short and Long-Term Disability
- Life Insurance
- 401k with company match
- Continuing Education
- Career Development
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
